Dyer, IN (October 13, 2024) On October 1, 2024, Experiential Systems, Inc. (ESI), a leading builder and service provider in the challenge course and aerial adventure industry, became the first and only North American challenge course company to be awarded the internationally recognized ISO 9001 certification for its National Headquarters and operations centrally located in Dyer, IN. 

The ISO 9001 certification is only granted to companies that can demonstrate their ability to meet the internationally recognized ISO quality management system standards which help organizations ensure that they meet customer and other stakeholder needs alongside the statutory and regulatory requirements related to a product or service. In ESI’s case, the certification demonstrates that the company meets not only the ISO9001 standards, but through its documented processes and implementation, it additionally allows them to demonstrate compliance with multiple industry standards relating to challenge course design, installation, inspection, staff training and equipment sales as well as any federal, state or municipal codes that apply to their challenge course related products and services. In other words, instead of demonstrating compliance with a single industry standard, ESI’s, ISO 9001 certification verifies that ESI’s products and services and the procedures to deliver such, meet or exceed many different standards, including the various industry standards, guidelines and certifications published by ACCT, AEE, CWA, PRCA and others plus local and state regulations as per contractual obligations and the jurisdiction of the project or work. 

The ISO 9001 audit process verifies that every department, job and thus employee follows a set of repeatable procedures and processes and can consistently demonstrate following them. If they don't have a process or procedure for a new product or service, one will be developed and relevant staff will be trained to implement them, as quality and process improvement are a cornerstone of the ISO 9001 Certification.

Through their new certification, ESI will additionally be the only North American challenge course company to be audited annually both internally by a Certified ISO 9001 Auditor and externally by their certifying body SCB in order to maintain this high level of certification and compliance. Other challenge course providers may only receive an organizational audit once every 3-6 years if they participate in any typical industry accreditations, with the majority in the industry offering no verification of compliance with standards and regulations at all.

What this means is that ESI is voluntarily going the extra mile for their clients and team members to ensure compliance with all relevant standards and demonstrate that their products are properly designed and engineered, built to the highest level of quality control in the industry and are audited against and are trained to, the jurisdictional requirements for where they work. And they are the first and only challenge course company in all of North America to obtain this stellar certification.

ESI began implementing a majority of the ISO 9001 standard to its company’s operations starting back in 2011. Over the years, as ESI grew its staff and service areas, it intentionally improved its policies and practices with eventual company ISO certification in mind for its challenge course installations. 

In 2015, the ISO 9001 standard was updated to include services and not just manufactured products, and a new goal was set by ESI to be certified for both course and product manufacturing as well as for services like challenge course inspections, staff training and personnel certifications. 

After careful review and preparation with integrated activities involving all company team members working collaboratively to improve and refine company process and quality initiatives, ESI scheduled and underwent a rigorous third party, unbiased and independent professional evaluation process involving a multi-stage audit. After a thorough review of the processes and procedures by their auditor and a separate unbiased certification committee, ESI was awarded this prestigious internationally recognized certification on October 1st of this year.

According to Keith Jacobs, CEO of Experiential Systems. "This certification not only validates the level of quality we have been striving to provide our customers for years, but also demonstrates our commitment towards customer satisfaction, appropriate standards adherence, continual improvement, and regulatory compliance where applicable.”

"We are beyond pleased to earn this internationally recognized certification, which speaks to our core values of honesty, integrity, reliability, industry leadership and delivering the highest quality work to achieve the best possible solutions for all our clients," said Melanie Wills, COO of Experiential Systems. 

Experiential Systems’ key products and services include the design and installation of ropes courses, zip lines, climbing walls, aerial parks, playgrounds, obstacle courses and other artificial adventure-based structures and related services. 

“This ISO 9001 certification verifies the effectiveness and strength of the processes in a manner not matched by any of our North American competitors,” said Don Nagy the Director of Inspection and Maintenance Services” and the inspectors in my department are some of the most experienced and qualified in the industry through these processes.”

Looking to the future, Experiential Systems sees this achievement as a stepping-stone to even greater successes as it continues its relentless pursuit of providing client satisfaction and quality services.

About Experiential Systems

Experiential Systems is a leading designer, manufacturer of innovative challenge course structures and products and support services like inspection, maintenance, staff training and certification. With a national network of service technicians and sales agents in over 28 states, Experiential Systems is committed to a safer, better-educated and more collaborative industry that is accessible to all. ESI’s ISO 9001:2015 Certificate Number is: 1118875 and our certification Scope covers: Design, engineer, build, inspect, train, repair and provide equipment for the challenge course industry

To learn more, visit www.experientialsystems.com

About ISO

ISO is a network of the national standards bodies (NSBs) of over 164 countries, with at least one member organization per country. Among other activities, ISO's Central Secretariat in Geneva, Switzerland, coordinates the organization and development of International Standards. As of January 30, 2024, the International Organization for Standardization (ISO) has published 25,176 international standards.

ISO, the International Organization for Standardization, is an independent, non-governmental organization that develops voluntary, consensus-based, market-relevant international standards that support innovation and provide solutions to global challenges. Experiential Systems ISO 9001:2015 certification was issued by SCB which is accredited as a certifying body by the ANSI National Accreditation Board (ANAB) to ISO 9001, AS9100, AS9120, AS9110, ISO 13485, and ISO 14001. 

For more information about ISO, visit www.iso.org📷

The Mid-Wests own Experiential Systems just completed a new challenge course installation for Detroit Public schools residential summer camp – Camp Burt R Shurly in Greggory Michigan. 

The custom designed ropes course, climbing tower and zip line project was awarded to Experiential Systems after a public RFP process held in June of 2018. With summer camp in session till August 13th and grant requirements for a project completion no later than September 27th; ESI had only 45 days to make the camps dream course come to life. 

Immediately after being awarded the project ESI stepped into action to complete the renderings and drawings for approval by the school and review and stamping by the structural engineer of record. Simultaneously, the majority of the materials were ordered and shop fabrication was started mid-July and completed 24 days later. During these 24 days the site was surveyed by a civil engineer, and trees were removed, and pruned, stumps ground below grade and installation areas cleared of brush and debris and finally prepped for construction. 

Before the first pole could be stood up, the cleared site was first laid out with wooden stakes and flags; holes were carefully augured; crushed stone then tamped as a foundation base; only then could the 55’ class II CCA treated utility poles be installed and the soil backfilled and hydraulically tamped to a minimum 90% of its original compaction. Poles once plumed and installed are outfitted with elevated platforms and belay beams. Guy anchors and tension cables are installed to support the structure before activities are hung. 

Platforms are then decked and activities and belay cables get suspended and trimmed out. Angled access net and spiral pole climbs are put in so guest can get on the ropes course. Finally, Quickjumps are hung and tested; security systems and access prevention are completed and landscaping gets done.

The above, while no small feat of its own, is more impressive when you find out that a separate crew was across the property installing a six sided climbing structure called the Tango Tower and a dual zipline down a hillside. 

The Tango Tower has twelve climbing routes, is 50’ tall and quite impressive with the camps logo custom designed as a climbing feature on one of the climbing walls. Other climbing routes include challenge course favorites like the Dangle Duo and Rope Ladders and Cargo Nets. Rounding out the other vertical challenges are the Centipede Climb, The Spinning Bead Climb and the Wicked X Climb. An impressive top deck with a cargo net center and shade sails allows for multiple program participants and staff to hang out and enjoy the view.

The dual-zipline just up the road was designed with a takeoff deck just a few feet above the ground at the edge of a hillside. Two zipline ridder can zip simultaneously downhill at up to 25mph right after they have been outfitted in a harness by staff and gone through a pre-flight safety briefing. 

All and all the installation took just 43 days on site and was worked on by more than 14 ropes course specialists from Illinois based Experiential Systems. ESI was able to complete what most vendors could not with their small and limited staff. Several other regional and national ropes course vendors declined the project telling the school that they didn’t have the staff or resources to complete a project of this size within the timelines that the grant and bid requirements specified. This is not a surprise when you learn that many of the ropes course firms in the marketplace are small mom and pop enterprises operating from a house. Compared to Experiential Systems, these companies can’t compete with their industry experience, size of their office and manufacturing space; access to materials and equipment; the number of staff they employ and the certifications and trainings held by those staff.  

Projects like this are no problem for a company like Experiential Systems, because it’s what they do every day all year round. They design, manufacture and install some of the most beautiful and functional challenge course structures and programs in the industry. If you’re looking for a new high ropes course, teambuilding course, climbing tower or zip line please give experiential systems a call at (877) 206-8967 or send an e-mail to info@experientialsystems.com 

Hilo Challenge Dome opened May 25, 2018 at Filed Station Dinosaurs in Derby Kansas marking a great and adventurous partnership.

[May 27, 2018: Derby Kansas] Hilo Challenge Domes is made its adventurous debut in Derby Kansas at Field Station Dinosaurs May 25, 2018. This is the first Hilo Challenge Dome in the United States. 

Hilo partnered with Keith Jacobs of Experiential Systems. Experiential Systems manufactured the aerial features, provided training for the operators, and completed the inaugural inspection. Jared Krupa of K2 Engineering has brought his experience and talent to the project. Milton Manufacturing of Detroit Michigan manufactured the steel sub-structure. 

The Hilo Challenge Dome takes the challenge course concept in a new direction, integrating aerial features throughout the dome structure. “We have brought together the best in the industry to complete this project and make a great U.S. debut of the Hilo Challenge Dome at Field Station Dinosaur,” said Kim Toogood, Hilo’s President. 

Field Station Dinosaur is a new theme park with more than 30 life size animatronic dinosaurs in a 14-acre dinosaur adventure theme park. Other notable features of the park include miniature golf, the paleontologists’ laboratory, 3D movie theater, life amphitheater shows, fossil digs, concessions and more. 

This exciting new partnership will bring all-weather, low-cost excitement for families visiting Field Station Dinosaurs. The Hilo Challenge Dome will provide physical activity and a unique atmosphere for ages 2 and older. This multi-level dome gets more challenging as you move up in levels. The three levels are 35 inches, ten feet, and 22 feet off the ground where families can expect a new type of connection, safe environment for risk taking, and confidence building.

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CONTACT: Keith Jacobs, Experiential Systems, Inc. President

877-206-8967

HiloDomes@experientialsystems.com

In what many would call a unique and well defined partnership European equipment manufacturer ISC, US based challenge course designer and installer and Canadian Ropes Course vendor Challenges Unlimited collaborated on a unique shared space and front row spot at the 2018 Association for Challenge Course Technologies (ACCT) annual conference in Fort Worth Texas. 

In addition to being able to play with all the ISC belay devices, carabiners and trolleys so well loved by the industry, conference attendees could learn about Edelrid harnesses, helmets and smart belay systems. Additionally, neither ropes course vendor works in the other’s territory based on current NAFTA regulations and were well suited to provide relevant education to clients without fear of losing a potential lead to a competitor. 

Its great to see collaboration like this in the industry many ACCT conference attendees remarked; and the international connection made for one stop shopping, say others. 

Make sure to find these vendors at the 2019 ACCT conference in Denver, CO and see their newest products, and connect with friendly faces.